Navigating Difficult Conversations Successfully

Communication is at the heart of life

Most of us shy away from having certain conversations, particularly those we consider difficult. But could it be that we’re missing out on getting the most even from easier conversations with colleagues and friends and partners? How much better could our careers and relationships be if we had the skills to have great conversations?

Mia Forbes Pirie is an expert mediator and executive coach. She coaches executives around managing stress and getting the most out of their lives. She has also worked with individuals, corporates, governments and institutions helping them have better conversations and achieve agreement in areas they thought they might not be able to.

When there’s a lot at stake we can feel, deep down, that we just don’t have the skills to navigate these conversations. And when there’s not so much at stake, are we missing valuable opportunities?

Communication is at the heart of life. Whether you intend it to be or not, conversation or lack of conversation is what defines almost every relationship you have from the boardroom to the bedroom. But do you actually know what is going on when you have a conversation? Although most of us talk all day long, we are not really aware of what we are doing, how we are being perceived and how what we are saying is being received. We’re not sure how to get the information we want.

In this talk you learn that a number of conversations are happening simultaneously in each discussion you have. You will learn what these are and key skills to make sure that you improve your conversations and relationships and manage to get more out of them and more out of life. You will learn when to read between the lines and when not to! How to listen to what people are really saying. You will also learn skills that will help you improve your chances of getting what you want out of conversations.

There will be a Q&A at the end of the talk (conversation is a two-way street!), so that you can get all your questions answered and leave feeling that you understand what is needed to have the conversations that are most important to you.

Your training moved us as a team to new heights.


Global Corporation

Mia Forbes Pirie

A skilled mediator, trainer and conflict coach, Mia specialises in resolving difficult conflict. She is a former City solicitor and Head of Alternative Dispute Resolution in a boutique law firm. In addition to Commercial clients, she has worked nationally and internationally with Members of Parliament, governments, religious organisations, NGOs, and charities. Mia navigates complexity, supporting parties to achieve practical and creative solutions while improving relationships.

Born to parents from different cultures and religions, and having lived in six countries, Mia is passionate about culture, identity and conflict resolution.