Communication is central to good business. There is an art to finding middle ground while holding your own ground, to getting what you want while being willing to give your counterpart what they want on reasonable terms.
There is an art to expanding the pie, to taking win-win out of the realm of platitudes and making it something real, tangible and consistent. Developing this sometimes counter-instinctive art results in better business, better brands, improved reputations, compliance with contractual obligations, and a more stable workforce. It results in less in-fighting and turf wars, more collaboration, more creativity and innovation. It frees up space to focus on what really matters.
This skill is applicable both internally and externally (with colleagues and customers) and can be learnt. It increases emotional intelligence, the distinguishing factor between average and great companies. Companies whose people have higher emotional intelligence are more creative and innovative. They are able to align personal objectives with the objectives of the organisation which results in a better working environment and better results.
Some of the skills that mediators and facilitators use in supporting clients to come to agreements can be useful in any working environment.
Jurit has developed a programme drawing on its knowledge of a variety of mediation, facilitation and negotiation techniques to support its clients in preventing legal disputes, resolving conflicts internally before they escalate, and working more effectively and collaboratively.
Topics that Jurit covers include:
- Understanding the landscape: what occurs in conflict situations, how they arise, what they are and how they affect those involved.
- Perspective: yours and theirs. Unpacking known unknowns.
- Difficult conversations: what they are, how to have them, why they are worth it.
- Taking responsibility: blame vs contribution.
- Knowing it all: the benefits and the pitfalls.
- Listening: Why bother? How will it help me?
- The role of facts and feelings.
- How allowing more space for uncertainty can lead to greater clarity.
- Skills for dealing with difficult discussions and conflict situations.
At the end of the programme, participants will be better equipped to:
- Navigate complex situations.
- Engage in difficult conversations with positive outcomes.
- Prevent disputes.
- Resolve conflict.
- Achieve better results in negotiations.
- Have better relationships at work, at home and with clients.